Helen McQuillan is a postdoctoral researcher in Dublin Institute of Technology (DIT) researching e-inclusion, young people and new media and ICT and disadvantaged communities. She is a member of the e-inclusion advisory group for the government Information Society Policy Unit and research advisor to DIT’s Digital Communities programme and Limerick City Community ICT steering group. Helen has been involved in digital inclusion research and practice for almost ten years. She was a senior research consultant for the Information Society Commission, Ireland, and researched and co-authored ‘eInclusion: expanding the Information Society in Ireland’ (2003). From 2003 – 2006, she was research manager for England’s €800 million local government e-government programme, and was a strategic advisor on community engagement and e-inclusion. She commissioned the ‘E-Government: Reaching Socially Excluded Groups?’ report for local authorities in the UK. Previously, she was research manager with Ennis Information Age Town, a flagship information society initiative in Ireland and established the project’s Communities ICT programme.